Course curriculum

    1. What are Levels of Service?

    2. All services are not equal: cost of service delivery

    3. Linking assets to services

    4. Link your assets to service areas

    1. Customer, Technical and Operational Levels of Service

    2. The basics of setting service levels

    3. Sample service level assessment

    4. Assessing Service Levels

    1. The importance of reporting

    2. Linking service levels to capital planning

    3. Build Your Report

About this course

  • $287.50
  • 11 lessons

Setting service levels makes planning as easy as 1, 2, 3.